Cybergine vs Tidio

The Shopify chatbot alternative to Tidio

Tidio is a general-purpose live chat tool. Cybergine is a WhatsApp-native AI assistant trained on your exact product catalogue - so it never gives a generic answer.

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Feature Comparison

See how Cybergine stacks up on the features that matter most for ecommerce.

Feature Cybergine Tidio
WhatsApp-native delivery Supported Not available
Product catalogue RAG Supported Limited
Platform focus Shopify-first Generic live chat
AI response accuracy Catalogue-accurate General-purpose AI
Pricing model Flat SME pricing Per-conversation tiers
Setup time Under 10 minutes Variable - depends on integrations
Live agent handoff Supported Supported
Conversation memory Supported Limited

Pricing Comparison

Flat monthly fee vs. tiered conversation limits that grow your bill when business is busy.

Cybergine

From £49/month

Flat monthly pricing for SMEs. No per-conversation charges, no surprise bills when you have a busy sale weekend.

Includes WhatsApp delivery, catalogue RAG, and conversation memory.

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Tidio

From $29/month

Starter plan from $29/month. The Lyro AI add-on is billed separately per conversation - starting around $0.50–$0.65 each. Costs compound once volume picks up.

Verify current pricing at tidio.com/pricing.

Why Merchants Switch

Three reasons ecommerce merchants choose Cybergine.

WhatsApp reach Tidio can't match

Tidio is a website widget. Cybergine meets customers on WhatsApp - where they already are - for higher open rates and faster response times.

Catalogue-accurate answers, every time

Cybergine's RAG engine retrieves answers from your live product catalogue. No hallucinated specs, no generic AI filler - just answers your customers can trust.

Flat, predictable pricing

Tidio's per-conversation pricing means your bill grows with every busy period. Cybergine charges a flat monthly fee so you can scale without watching costs.

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Related Solutions

Shopify AI Chatbot

The AI chatbot built for Shopify merchants — catalogue-accurate answers, no coding required.

See the Shopify AI Chatbot