About Cybergine
Hi, I'm Eugene Zubanov
On a mission to democratise AI for every small and medium business—no matter the size of your team or budget.
Me with my friend's cat Reggie—this is the kind of genuine happiness I want every Cybergine user to experience after automating their customer service.
My Journey: From Finance & Mathematics Student to AI Democratiser
My fascination with artificial intelligence began over a decade ago during my studies in Finance and Mathematics at the University of Essex. I was captivated by Statistics, Machine Learning, and AI—there was something incredibly empowering about having tools that could predict and forecast the future.
But I quickly realised the financial industry wasn't for me. The real magic was in the technology itself, not just its applications in trading and risk management. So I pivoted into machine learning-focused roles, spending the next 10+ years building data-driven solutions for companies like Expedia, Decathlon and Product Madness.
The Chatbot Awakening
My first real encounter with chatbots came during my time at Decathlon. We worked with a partner to implement customer service automation, and frankly, the experience was disappointing. The costs were astronomical, we constantly heard "no" to feature requests, and there was zero transparency into how things actually worked.
That frustration planted a seed. I kept thinking: "There has to be a better way to do this."
Why I Built Cybergine
Fast forward a few years, and you're reading this page—which means that seed grew into something real.
I kept seeing the same pattern everywhere: Big tech companies had entire teams building AI assistants and chatbots, while brilliant SMEs with game-changing products were stuck manually answering repetitive WhatsApp messages, missing sales opportunities, and burning out their small teams.
"Every business deserves access to AI tools that work—not just the ones with unlimited budgets and dedicated dev teams."
That's why I started Cybergine as a solo founder. I wanted to tackle exactly those issues I experienced at Decathlon: high costs, inflexibility, and lack of transparency. I wanted to level the playing field by giving any business the power to deploy customer service and shopping assistants across WhatsApp, Telegram, Facebook Messenger, and SMS—without needing a single developer.
The Solo Founder Advantage
Building Cybergine as a solo founder wasn't just a business decision—it was the only way to stay true to my mission of democratising AI. When you work with corporate giants, you get corporate solutions: expensive, inflexible, and designed to extract maximum profit. When you work with me, you get something different.
Direct Access to the Builder
When you email Cybergine support, you're emailing me directly. No customer service scripts, no escalation queues—just honest, technical answers from the person who built your platform. Need a feature? I'll tell you if it's possible and when it can be done.
Value for You, Not Shareholders
I don't have investors breathing down my neck or quarterly targets to hit. Every decision is made with one question: "Does this help small businesses succeed?" That's why Cybergine costs a fraction of what the competition charges
Competitive Costs, Personal Service
Low overhead means better pricing for you. No fancy offices, no sales teams, no marketing departments—just focused engineering and genuine customer relationships. You get enterprise-grade AI at small business prices.
What Drives Me Every Day
Every morning, I wake up thinking about that restaurant owner in Manchester who's manually answering the same "Do you deliver?" question 50 times a day. Or that brilliant online store owner who's losing sales because they can't respond to WhatsApp enquiries fast enough while handling fulfilment.
Big tech companies solve these problems for themselves and their Fortune 500 clients. But what about everyone else? What about the 99% of businesses that drive our economy but don't have unlimited budgets or dedicated AI teams?
That's my mission: Every business deserves access to AI tools that work—not just the ones with unlimited budgets and dedicated dev teams.
"I'm not here to build another billion-dollar unicorn. I'm here to help ten thousand small businesses become more efficient, more profitable, and less stressed about customer service."
My personal commitment to you: Privacy-first technology hosted in the EU, transparent pricing with no hidden fees, no lock-in contracts, and tools so intuitive that you can set up your first WhatsApp assistant in under 15 minutes—even if you've never touched AI before.
Building Cybergine Solo (And Loving It)
People often ask if I plan to "scale the team" or "bring on investors." The short answer is: not if I can help it. This isn't about ego or control—it's about maintaining the very thing that makes Cybergine different.
Why I Code at 2 AM (And Love It)
When a user reports an issue, I don't schedule a meeting to discuss assigning it to a backlog. I fix it. When you request a feature that makes sense, I build it. No committees, no roadmap politics, no "let me check with the team."
Direct Line to the Developer
Every support email comes to me personally. When you have a question about your WhatsApp integration, you're talking to the person who wrote that code. When you want to understand how the AI works, you're chatting with the person who trained it.
Here's what this means for you:
- Feature requests get honest technical assessments, not sales promises
- Bugs get fixed in hours or days, not months or quarters
- Your feedback directly influences the product roadmap
- No account managers, no upselling, no corporate BS—just solutions
From Reggie's Purrs to Your Success
That photo up there? That's me with my friend's cat Reggie, and yeah, we're both genuinely happy. Reggie because he just got some premium treats, me because I'd just helped another small business owner automate their customer service and reclaim their evenings.
Building Cybergine has given me something I never expected: the ability to directly impact people's work-life balance. Every automated WhatsApp conversation is one less repetitive task keeping a business owner away from what they love—whether that's developing new products, spending time with family, or just getting a proper night's sleep.
"Success isn't measured in unicorn valuations or TechCrunch headlines. It's measured in the number of small business owners who can finally switch off their work phone at 9 PM because they know their AI assistant has everything covered."
That's the kind of success that makes both me and Reggie purr with satisfaction.
Let's Chat
I'd genuinely love to learn about your business challenges and see if Cybergine is the right fit. This isn't about convincing you to buy something—it's about understanding whether I can actually help solve a real problem you're facing.
Drop me a line. Tell me about your customer service headaches, your WhatsApp overwhelm, or that repetitive task that's driving you mental. I promise: no sales pitch, no pressure, just an honest conversation between two people who understand that small business success matters.
P.S. If you're just kicking the tires, that's cool too. I'd rather spend 10 minutes giving you honest advice than 10 weeks trying to sell you something you don't need.