Cybergine vs Gorgias

The Gorgias alternative for small stores

Gorgias is a helpdesk built for high-volume retailers. Cybergine is a proactive AI assistant that resolves questions before they become tickets - at a price point small stores can actually afford.

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Feature Comparison

See how Cybergine stacks up on the features that matter most for ecommerce.

Feature Cybergine Gorgias
Pricing model Flat monthly fee Per-ticket charges
WhatsApp reach Supported Limited
AI approach Proactive - answers before tickets form Reactive - manages tickets after they arrive
Setup complexity Under 10 minutes Days of helpdesk config
Product catalogue awareness Catalogue RAG Manual macros only
Conversation memory Supported Supported
Platform focus Ecommerce SMEs Mid-market to enterprise
AI customisation Full personality config Rule-based macros

Pricing Comparison

Flat monthly fee vs. per-ticket charges that spike whenever your store gets busy.

Cybergine

From £49/month

One flat monthly bill - no per-ticket charges, no overage fees. A busy Black Friday weekend costs you exactly the same as a quiet Tuesday.

Includes WhatsApp delivery, catalogue RAG, proactive AI, and conversation memory.

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Gorgias

From $60/month

Basic plan: $60/month for 300 tickets. Pro: $360/month for 2,000 tickets. Overage charged at ~$0.40 per extra ticket. AI Agent interactions cost $0.90–$1.00 each on top.

Verify current pricing at gorgias.com/pricing.

Why Merchants Switch

Three reasons ecommerce merchants choose Cybergine.

Flat pricing, no per-ticket shock

Gorgias charges per ticket, so a busy sale weekend means a surprise bill. Cybergine's flat fee means you know exactly what you'll pay - every month.

Proactive AI, not a reactive ticket queue

Gorgias organises tickets after customers complain. Cybergine answers questions before they escalate, reducing the support volume that reaches your inbox.

WhatsApp as your primary channel

Gorgias is email and chat-first. Cybergine puts your AI on WhatsApp, where ecommerce customers already message brands and expect instant replies.

Ready to replace Gorgias with smarter AI?

Proactive AI, flat pricing, WhatsApp-first. Set up in under 10 minutes.

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